FAQ
Why can't I record normally after connecting to my phone?
*Please check if the connection indicator lights of the microphone and receiver are always on.
*Please check if the microphone battery is sufficient. If the battery is low, please charge it promptly.
*Some Xiaomi and Huawei phones need to update their phone versions (Settings > My Device > Version > Check for updates).
*Some brands of mobile phones, such as VIVO, OPPO, Realme, Oneplus, IQOO, etc., require the OTG "function to be turned on and external recording devices to be turned on.
Step 1: Open the "OTG" process: Phone settings > Other settings > OTG > Open or search for "OTG" in the search box in the settings and open it)
Step 2: Open the external device process: Settings > Sound and Vibration > More Sound Settings > Default Recording Device > External Device
Can't the microphone record for the camera app that comes with the device?
*Some brands of mobile phones have strict restrictions on the system, which prevent the microphone from obtaining audio permissions, not due to the quality of the microphone. If this situation occurs, please contact the brand phone manufacturer.
*This product is compatible with the vast majority of apps on the market. Please try using other apps instead.
Is there noise in the recorded sound?
*Check if the microphone is in noise reduction mode (the second indicator light is always on). Click the multifunction button to turn on noise reduction.
Is the recorded sound too low?
*Please shorten the distance between the microphone and the sound source reasonably to avoid breaking the sound.
*Please click the microphone volume button on the receiving end to increase the volume.
*Some brands of mobile phones, such as VIVO, OPPO, Realme, Oneplus, IQOO, etc., require the "OTG" function to be turned on and external recording devices to be turned on (please follow the first step of
the FAQ).
What should I do if there is wind noise?
*If you purchased a model equipped with a windshield, please install the windshield on the microphone.
What should I do if the connected phone has low battery during recording?
*Please connect the charging cable to the charging port on the receiving end to charge the phone.
What if there is an echo?
*Check if the microphone has the reverb function turned on (the third indicator light is on). Double click the multifunction button to turn off reverb.
*Enter the song request interface in the live broadcast room and set it to the original sound in the tuning section.